We can prepare the indoors and the outdoors of you second home, so that you have an enjoyable time from the moment you arrive at your second home. We also check the locks, doors/windows and clear up your second home when you leave.

※We accept Takkyubin (goods sent through the home delivery service) free of charge as long as it is possible to deliver items when you check in and to collect and send parcels when you check out.
※Please send us your parcels two days before you check in if you would like us to deliver to your second home on time.

Please contact us over the phone when you would like to get rid of the bulky rubbish your home. We will visit you, then remove these items for you.

• Please let us know about the amount of rubbish/waste such as numbers, size and type etc.
• The staff from our company visit you at home and carry the rubbish out and dispose of it for you.
• We can get rid of vast amounts of rubbish/waste after a party etc.

※Please note that there will be an extra cost to get rid of electrical appliances, waste tires, cars etc.

We can receive your parcels and deliver them to you on your arrival. We can send your parcels for you too.

We can wash curtains and carpets.

• We will visit you to check the materials and sizes etc. of the curtains and carpets beforehand.
• We check the condition (i.e. dirt and stains) first and then depending on the material and type of stain we use a special cleaning solvent to remove the dirt.
• We will put them back to their original place after the cleaning.

We will wash and dry futons.

※As Karuizawa gets very humid, we recommend to use this service once or twice per year.

※It takes about one month so please contact us as soon as possible.

We will act as administrators and manage your home efficiently.

• On-site witnessing during construction work
• Connecting to the internet at your second home
• Connecting the telephone line at your second home
• Public utility bills (e.g. obtaining the proof of payment, changing of applicant names etc.)
• Obtaining the certified copy of register
• Changing the name of the vehicle owner
• Procedure to obtain the number for your second home etc.

We clean and polish the washroom area including mirrors. – Removing mold and watermarks.

• Polishing the mirrors with a special detergent.
• Cleaning and polishing of the taps and sinks.
• Cleaning and wiping up the sink area.
• Removing dust and polishing furniture.
• Vacuuming, wiping up anywhere with a damp or dry cloth.
• Wiping the surface of washing machine with a damp cloth and remove the dirt and dust.
• Tidying up of any amenity goods and collection rubbish from the bin.

Cleaning the toilet thoroughly.

• Cleaning and polishing of the mirrors with a special detergent.
• Cleaning and polishing of the toilet tank and taps.
• Cleaning the toilet seat and inside of toilet with a detergent and polishing too.
• Wiping the display cabinet etc. with a damp or dry cloth.
• Vacuuming the floor and wiping with a damp or dry cloth.
• Tiding up the toilet accessories and collecting of rubbish from dust box/bin.
• Sterilizing with alcohol.

※Depending on the type of dirt it is possible that we may be unable to remove it completely.

We can clean the extractor hoods for the kitchen.

※It would be more effective with regular maintenance.

• Dismantling the extractor hoods and washing them thoroughly.
• Removing the stubborn oil dirt and dust with a special detergent.

※We can clean other types of extractor fan. (other than kitchen ones).

Cleaning and checking the inside of refrigerator in order to keep it clean.

• Disposing the leftover food from the refrigerator upon your instruction.
• Removing the dirt from the inside of refrigerator.
• Sterilizing the inside of the refrigerator with alcohol.
• Removing the dirt from finger marks left on the refrigerator and then wiping and polishing it up.

Removing dirt from all windows, window frames and screens/nets in the house and polishing them up.

• Cleaning dirt from each room`s windows and window frames using a special detergent and tools.
• Removing dirt from the window screen using a special brush.
• Wiping and Polishing them without leaving any water drops or marks.

※It is possible to clean the clerestory windows.

Cleaning and Checking of the chimney

※To clean and check the chimney regularly improves thermal efficiency.
※Doing this will help prevent a chimney fire.
※We recommend that the chimney be checked once a year and the chimney cleaning done every other year.

• We will visit your home beforehand and check the type of chimney and the shape of roof.

Cleaning the whole house.

※We recommend to do this once or twice a year.

• Vacuum cleaning, wiping with a damp or a dry cloth and wiping/polish up thoroughly each room (every corner of the room).
• Removing of dust and polishing the furniture and lighting.
• Removing dirt from windows and window screens.
• Cleaning the toilets, sink areas, bathrooms, kitchen, extractor hoods and inside of refrigerator.
• Special cleaning for the water prone/wet areas.
• Cleaning of the fireplace and the wood-burning stove.

We can remove weeds etc. in the garden. We will visit your garden to check the size and shape, and then do the work. We use a chip saw and chain saw for the plants that need to be cut down etc.

Although it is enjoyable to see the changing leaves, fallen leaves are troublesome to home owners. We clear fallen leaves and make your garden, around the building etc. look clean and tidy. We will report to you with before and after photos.

We help to maintain and keep your lawn looking beautiful and healthy. We use a professional lawn mower and remove weeds etc. We recommend regular maintenance. We will report to you with before and after photos. If you have any concerns regarding the lawn condition etc.

As Karuizawa is located at an altitude of around 1,000 meters, it snows between December and March every year. We can clear the snow upon your request so that you can stay comfortably and safely as well as enjoy the snow season.

【Contents of work】

• We can clear snow from the entrance to the door step and car park etc. We use a snowplow.
• We can clear snow from wooden decks, roof etc. as well as clearing away the dangerous icicles.
• We can respond quickly when it snows suddenly during your stay.

Removing fallen leaves and moss etc. from the roof. We recommend cleaning your roof regularly to avoid leaks. We will send you a report with before and after photos.

※Depending on the type and slope of roof we might not be able to do fulfill your request.

We can remove dirt and moss from the deck and then we wash it. We also check the condition of the paint and also check if there is any damage or not. We will send you a report with before and after photos.

Cleaning of the outside lighting to maintain a good level of brightness. Checking the bulbs and changing them if they need to be changed.

We can cut, replant and transplant trees/plants the way you wish in your garden. We can manage a wide range of issues regarding plans.
We can visit your second home, check the size and condition of trees which you would like us to cut or replant and then decide the date we will work on.

We can do gardening and planting suited to Karuizawa’s climate.

• We will visit your second home and check the garden area.
• We will ask obtain your requests and budget and then suggest the contents of your garden.
• We will purchase nursery plants, plant them, make a flower bed etc. as per your instructions.
• During your absence we can water the garden regularly.

Ventilating the inside of building/each room regularly (from once to four times per month) to prevent any build of mold or mildew.

Please consider this service if you are absent during winter season.
We will drain water from the taps (weeping) to avoid the freezing of the pipes and also let water out before use.

We will control and get rid of pests such as bees’/wasps’ nests and mice etc.

We recommend the pre-season building disinfection.

We can make an estimate depending on your requests.

※Please also feel free to contact us if you have any pets.

※We can also suggest a regular plan upon your request.